Stephen Fourie - COO | Consultant

An Effective Right Hand

As the CEO, you bear the weight of responsibility for every aspect of your business – from day-to-day operations to implementing innovative ideas and solving complex problems. However, being at the top can often lead to feelings of isolation and exhaustion.

That's where a Fractional COO comes in – they become your trusted partner.

An F-COO can dive deep into the persistent business challenges that hinder growth, keep you up at night, and obstruct the expansion of your company.

Consider a Fractional COO as your indispensable right-hand, dedicated to helping your business not just survive, but thrive.

What Do I Offer?

I get asked that all the time. Most people don’t know what a Fractional COO does.

Here are a few things I've done recently:

Improved Service Delivery

Put in place clear and simple systems to deliver better customer service, and identify future bottlenecks to drive continuous improvements.

Finance Team Development

Identify business requirements and build out both the team members and the systems and processes to take control of business finances, delivering financial insights, control and trust.

Implemented Strategic Processes

Implement the planning and execution processes that take the founder's vision and turn it into a set of clear strategies and objectives for the team to act on.

Marketing Systems Overhaul

Identify requirements for the marketing technology stack, evaluate different options, and implement the selected platforms, including change management, onboarding and training.

Productivity Tracking System

Identified vital objectives and their relevant KPIs. Developed processes to capture and report on KPIs and the systems and tools for the team to allocate, delegate and track tasks effectively.

Reworked Staffing Plans

Identified areas for improvement in the team's skills to better align with business objectives. As a result, organized comprehensive training programs to enhance current team members' abilities through cross-training. Additionally, sourced, hired, and coordinated training for new team members.

Why do I do what I do?

There's this magical moment when a brilliant idea comes to life or a pesky problem gets solved, and suddenly, everything starts working like never before.

The business owner gets to witness their vision turning into reality, achieving something they weren't even sure they could pull off. It's an overwhelming feeling of pride for their accomplishment and a renewed sense of confidence in the future of their business.

And guess what? I absolutely thrive on creating these extraordinary moments.

Who I Work With

When it comes to working with a Fractional COO, it's all about finding the perfect partnership for you and your business.

My areas of expertise:

Service, events or information product business
with 5 to 50 team members (whether that's employees, contractors or freelancers)
doing between $750,000 to $10,000,000 in annual revenue

I'm not the best match for manufacturing or retail-based businesses. It's not because I don't have love for them, but it's simply because I specialize in other areas.

How I Work

There are two approaches I take with clients.

Project Based

Many businesses often find themselves in need of quickly implementing ideas or solving problems. I offer a solution called the Impact Sprint, where I'll work closely with you to identify the necessary steps and assist you in achieving your goals within a timeframe of 60 days or less.

I won't simply delegate the work to you; I'll actively collaborate with you and your team throughout the entire process.

By partnering with me, you gain access to my team of expert professionals who will help you accomplish tasks that have a rapid and direct impact on your business.

Fractional COO Retainer

I'll join your team and provide leadership and direction for day-to-day operations and projects. I'll function as a regular COO, but on a part-time basis.

This is an excellent choice for small businesses that are on a growth trajectory but aren't quite large enough yet to hire a full-time COO with a high executive salary and all the perks.

So, you'll gain the necessary experience at an affordable price.

Grow your revenue and profits. Bring the joy back to running your business.

Professionalism

Integrity

Excellence